At Office Tech Optimize, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

• Timeframe: You may return products within days of receipt. Items must be unused, in their original packaging, and in resalable condition.
• Exceptions: Certain products, such as list any non-returnable items, e.g., custom orders or digital downloads, are not eligible for return.

2. How to Return a Product

• Return Request: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and return instructions.
• Packaging: Ensure that the product is securely packaged in its original box or packaging to prevent damage during transit. Include a copy of your receipt or proof of purchase with the return.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase within [insert number] business days.
• Shipping Costs: Shipping costs are non-refundable. You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Exchanges

• Exchange Requests: If you would like to exchange a product for a different size, color, or model, please follow the return process and place a new order for the desired item. We do not process direct exchanges.

5. Defective or Incorrect Items

• Defective Items: If you receive a defective or incorrect item, please contact our customer service team within days of receipt. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer service team.